Integration
Zendesk Integration
Identify and prioritize top customer issues from your support tickets in Zendesk.
Seamless text analytics integration
1. Authenticate Zendesk with Keatext
Connect to Zendesk from Keatext’s Sources page by entering your Zendesk subdomain and authenticating Keatext.
2. Configure and import Zendesk data
Select the start date and other metadata for the ticket comments you want to ingest in Keatext on an ongoing basis.
3. Identify insights and key drivers
Ticket comments are pushed from Zendesk to Keatext automatically for industry-agnostic text analysis.
Text analytics layer for support ticket insights
Instantly process new support ticket comments in Zendesk and uncover themes, intent, sentiment, and context to strengthen your analysis and prioritize issues.
Key driver analysis and recommendations
Get AI-based recommendations to improve customer satisfaction by leveraging CSAT and NPS data to predict impact. Keatext’s quadrant chart provides an easy visualization of top issues.
Create multiple dynamic dashboards
Build, customize, and share Keatext’s interactive dashboards. Dive down into the customer verbatims behind Keatext’s support ticket analysis to better understand customer pain points.
We’re a Zendesk Partner app
Certified by the Zendesk team
Keatext is a certified app on the Zendesk marketplace, making it a secure and reliable solution for your support ticket analysis.
Native cloud-based integration
Keatext is hosted in the cloud and connects directly to Zendesk through an API, without using third party tools.
Full documentation and team support
Keatext’s help docs and customer support make your integration setup as smooth as possible.
See more with a demo
Explore more of Keatext’s Zendesk integration with a product demo. Our team of experts is available at your convenience! After your demo you’ll get a free, 2-week proof of concept to explore Keatext with your own customer or employee feedback data.
