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Used in tandem with qualitative customer feedback and insights, NPS gives customer support teams critical information they can use to resolve issues and improve customer engagement.
How to place your customers at the centre of your crisis management strategy using AI-powered text analytics for feedback interpretation.
If companies make sure to continually re-energize their focus on customer experience, they can actually exceed their targets and grow faster.
Customer experience pioneer Jeanne Bliss talks about finding her tribe, false positives and career credibility.
If you don’t take the time to use your understructure customer data, it’s a breach of trust. AI finds the blind spots that can kill your VoC program.
Thanks to web 2.0 and social media, people are able to share a high volume of feedback across many sources and channels.
Investing in the right text analytics technology to provide ongoing VoE insights isn’t just essential to company morale, it’s essential to your bottom line.
Next generation text analytics offers a powerful early-warning system, allowing companies to take action before issues become critical.
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