Montréal, Canada – 3 June 2024 – Keatext, an advanced text analytics software provider, today announced that it has joined the CallMiner App Marketplace, CallMiner’s one-stop destination for complementary partner technology applications and services, as well as CallMiner product extensions.
Joining the CallMiner App Marketplace helps Keatext gain additional exposure to CallMiner customers and empowers them with advanced text analytics to uncover key drivers of customer satisfaction and get AI-powered recommendations to boost satisfaction scores.
“Through the CallMiner App Marketplace, we can reach businesses looking to unlock the full potential of their CallMiner data, providing them with instant recommendations and a clear path to enhanced customer experiences,” said Narjès Boufaden, Founder and CEO, Keatext. “Keatext Recommend is a platform that really fits into the CallMiner ecosystem and we’re excited to present the capabilities we offer to CallMiner customers.”
The CallMiner App Marketplace features many of the leading contact center and customer experience (CX) service and technology providers. This includes managed service providers that serve small and large enterprise contact centers, change management consultants that help organizations drive transformational change from CallMiner-derived insights, and business process outsourcers (BPOs) who deliver high-performing agents, as well as technology providers that expand the capabilities of the CallMiner platform into areas such as conversational AI, gamification, specialized speech recognition engines, and more.
“We’re thrilled to welcome Keatext to the CallMiner App Marketplace,” said Scott Kendrick, SVP of Strategy and Alliances, CallMiner. “Their technology represents the best in the text analytics industry, helping to expand the value of the CallMiner platform for our joint customers. Together, we’re empowering organizations to get the most out of their conversation intelligence investments, driving meaningful results in the contact center and enterprise-wide.”
To learn more about the CallMiner App Marketplace, visit the CallMiner website.
About Keatext
Keatext’s advanced text analytics platform empowers businesses to elevate customer experiences. By analyzing both structured and unstructured feedback, Keatext Recommend identifies key drivers of satisfaction and generates actionable, natural language recommendations to enhance customer experiences. These recommendations are presented in a convenient, downloadable report. Leveraging proprietary text and sentiment analysis, the module pinpoints the factors that significantly impact customer satisfaction scores like NPS, CSAT, and star ratings. To learn more, visit Keatext.ai, read the Keatext blog, or follow us on LinkedIn.
About CallMiner
CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, Twitter and Facebook.
Media Contacts:
Keatext:
Ben Oldham
CallMiner:
Brooke Wenrick