Tag: contact center

Context matters, and without analyzing correlations between call transcripts and post-call surveys, you are missing out on key insights.

Parcel carrier Intelcom relies on Keatext’s AI-based text analytics and recommendations to lead the digital transformation of their CX.

Improve customer care in your contact center with AI-based text analytics that provides recommendations to optimize customer experiences.

Keatext’s sentiment analysis helps call centres maintain healthy retention, reduce customer churn, and better understand customer behavior.