Context matters, and without analyzing correlations between call transcripts and post-call surveys, you are missing out on key insights.
Your NPS score is an essential KPI – and NPS analysis gets you the root causes behind customer scores at each stage of the buying journey.
Conducting NPS analysis through AI text analytics software like Keatext is the missing link that connects customer care to higher NPS scores.
Customer experience ROI is on every company’s mind, and CX generates revenue and builds loyalty when it emotionally resonates with customers.
Companies can improve NPS by delivering high quality, well thought out customer experiences that encourage customer retention.