Tag: sentiment analysis

Topics, intent, emotion, root causes, and sentiment score are some of the most powerful insights businesses can gain from sentiment analysis.

Sentiment analysis or opinion mining is a methodology used by businesses to gauge if customer feedback is positive, negative, or neutral.

Understanding the challenges of customer sentiment analysis and how brands can turn it into a competitive advantage

From hospitality to retail, healthcare to BFSI, organizations can use AI-powered CX sentiment analysis tools to improve customer experience.