Context matters, and without analyzing correlations between call transcripts and post-call surveys, you are missing out on key insights.
Parcel carrier Intelcom relies on Keatext’s AI-based text analytics and recommendations to lead the digital transformation of their CX.
Your NPS score is an essential KPI – and NPS analysis gets you the root causes behind customer scores at each stage of the buying journey.
Transform your detractors into promoters with text analysis and NPS driver analysis of your open-ended responses in SurveyMonkey.
Keatext’s sentiment analysis for VOE enabled a major spacecraft manufacturer to identify key safety issues hidden within employee feedback.
Conducting NPS analysis through AI text analytics software like Keatext is the missing link that connects customer care to higher NPS scores.
A customer satisfaction survey done right can reveal valuable insights about customer intent and behavior. Here’s how to do it right.
BRP leverages Keatext’s AI text and sentiment analysis solution to analyze product feedback and make key improvements.