Learn the pros and cons of buy vs. build, how to get executive buy-in, and questions to ask a potential text analytics software provider.
Text analytics helps businesses turn a goldmine of customer feedback data into actionable insights with clear return on investment.
Keatext decided to dig into customer review data to see what app users are saying about their experience with the COVID Alert app.
Integrating a text analytics solution like Keatext into your organization puts the customer first in all you do. Here’s how to make the leap.
Companies need to know how to spot fake reviews and filter them. Text analytics platforms like Keatext take feedback management up a notch.
Read how text analytics for customer service is embracing AI and data science, leading to customer loyalty and increased ROI.
Keatext founder Narjès Boufaden gave a keynote about Keatext’s powerful NLP and sentiment analysis at the Collision Conference in Toronto.
Brands can better understand the hospitality customer and improved their experience with AI-powered CX sentiment analysis.