Customer feedback management made easy, impactful and scalable

Keatext is easy to set up and powered by AI that delivers business value in minutes, allowing brands to align with customers and take immediate action on all their feedback.

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How to use Keatext

Keatext collects and synthesizes in seconds large volumes of unstructured feedback from multiple channels including online reviews, surveys, chat logs and social media posts to produce actionable insights delivered on one comprehensive custom dashboard.
Be up and running in three simple steps.

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We access the feedback wherever it is

  • Public reviews shared on the brand websites and major eCommerce platforms
  • Surveys you've conducted
  • Support tickets you've received

1
insights

Navigate through rich, reliable and powerful insights using

  • Comprehensive dashboards
  • Friendly and advanced analysis capabilities
  • Intuitive user experience

2
customerExperience

Take action quickly and effectively

  • Share findings with your team to support operations
  • Manage your customers effectively and follow-up with detractors in minutes
  • Export insights and enhance your reporting capabilities

3

Our platform’s features

Multichannel analysis

Benefit from a holistic view of your feedback data, collected from all key touchpoints such as your website, call centers, stores, mobile app and social media.

Opinion and sentiment analysis

Obtain an accurate analysis and the instant categorization of customer feedback into Praise, Problems, Suggestions and Questions.

Multilingual processing

Profit from our platform’s proficiency with native English, French, Spanish, Arabic, and 54 other languages capabilities.

Trend detection

Be alerted to positive or negative trends and unusual data automatically identified by the platform.

Watchlist

Create watchlists to stay on top of topics that matter to you, then share them easily with a unique URL.

Blacklist

Remove unwanted feedback and block it from appearing in future results by including it in the blacklist.

Exportable custom dashboards

Create custom dashboard views and export the resulting data in a CSV file.

Advanced data filtering

Narrow your results to achieve deeper segmentation by creating custom filters based on your metadata categories and relevant keywords.

Granular time comparison

Monitor the evolution of your customers’ opinions and the results of the actions you’ve taken thanks to the platform’s ability to host your data and track progress over time.

Automatic grouping

Increase your productivity through the automatic bundling of feedback data into groups identified by the platform, which you can personalize to meet your business requirements.

Automatic correlations

Let Keatext find hidden connections between comments and your metadata.

Plug-and-play platform

Be up and running in minutes with no setup or maintenance required.

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