Integration
ServiceNow Integration
Predict and act on customer issues in the Now Platform Surveys and Assessments module.
Seamless text analytics integration
1. Install Keatext from the ServiceNow store
As a partner app, Keatext can be set up directly from the ServiceNow store by following their installation process.
2. Select and import survey responses
Authenticate ServiceNow in Keatext and select the survey, case fields, and metadata you want to analyze.
3. Identify insights and key drivers
Survey responses are pushed from ServiceNow to Keatext daily for automatic, industry-agnostic text analysis.
Text analytics layer for survey insights
Instantly process new responses from surveys in the Now platform and uncover themes, intent, sentiment, and context to strengthen your analysis and prioritize issues.
Key driver analysis and recommendations
Get AI-based recommendations to improve customer satisfaction by leveraging CSAT and NPS data to predict impact. Keatext’s quadrant chart provides an easy visualization of top issues.
Create multiple dynamic dashboards
Build, customize, and share Keatext’s interactive dashboards. Dive down into the customer verbatims behind Keatext’s survey analysis to better understand customer pain points.
We’re a ServiceNow Partner app
Certified by the ServiceNow team
Keatext is a certified app on the ServiceNow store, making it a secure and reliable solution for your survey analysis.
Native cloud-based integration
Keatext is hosted in the cloud and connects directly to ServiceNow through an API, without using third party tools.
Full documentation and team support
Keatext’s help docs and customer support make your integration setup as smooth as possible.
See more with a demo
Explore more of Keatext’s ServiceNow integration with a product demo. Our team of experts is available at your convenience! After your demo you’ll get a free, 2-week proof of concept to explore Keatext with your own customer or employee feedback data.
