Predict and act on customer issues in the Now Platform Surveys and Assessments module.
As a partner app, Keatext can be set up directly from the ServiceNow store by following their installation process.
Authenticate ServiceNow in Keatext and select the survey, case fields, and metadata you want to analyze.
Survey responses are pushed from ServiceNow to Keatext daily for automatic, industry-agnostic text analysis.
Instantly process new responses from surveys in the Now Platform and uncover themes, intent, sentiment, and context to strengthen your analysis and prioritize issues.
Get AI-based recommendations to improve customer satisfaction by leveraging CSAT and NPS data to predict impact. Keatext’s SWOT quadrant provides an easy visualization of top issues.
Build, customize, and share Keatext’s interactive dashboards. Dive down into the customer verbatims behind Keatext’s survey analysis to better understand customer pain points.
Keatext is a certified app on the ServiceNow store, making it a secure and reliable solution for your survey analysis.
Keatext is hosted in the cloud and connects directly to ServiceNow through an API, without using third party tools.
Keatext's help docs and customer support to make your integration setup as smooth as possible.
Book a demo with our team to explore the Keatext-ServiceNow
integration for survey analysis.
