Integrate ServiceNow with Keatext

Predict and act on customer issues in the Now Platform Surveys and Assessments module.

Seamless text analytics integration

Install Keatext from the ServiceNow store

As a partner app, Keatext can be set up directly from the ServiceNow store by following their installation process.


Select and import survey responses

Authenticate ServiceNow in Keatext and select the survey, case fields, and metadata you want to analyze.


Identify insights and key drivers

Survey responses are pushed from ServiceNow to Keatext daily for automatic, industry-agnostic text analysis.


Text analytics layer for survey insights

Instantly process new responses from surveys in the Now Platform and uncover themes, intent, sentiment, and context to strengthen your analysis and prioritize issues.

Key driver analysis and recommendations

Get AI-based recommendations to improve customer satisfaction by leveraging CSAT and NPS data to predict impact. Keatext’s SWOT quadrant provides an easy visualization of top issues.

Create multiple dynamic dashboards

Build, customize, and share Keatext’s interactive dashboards. Dive down into the customer verbatims behind Keatext’s survey analysis to better understand customer pain points.

We’re a ServiceNow Partner app

Certified by the ServiceNow team

Keatext is a certified app on the ServiceNow store, making it a secure and reliable solution for your survey analysis.

Native cloud-based integration

Keatext is hosted in the cloud and connects directly to ServiceNow through an API, without using third party tools.

Full documentation and team support

Keatext's help docs and customer support to make your integration setup as smooth as possible.

See the ServiceNow integration in action

Book a demo with our team to explore the Keatext-ServiceNow
integration for survey analysis.