Solution
Keatext for Support Tickets
Analyze the support tickets in your contact center to increase responsiveness, streamline the work of your agents, and make your contact center more profitable.
You’re receiving a lot of support tickets and you need to...
Understand the reasons behind customer issues, questions, and requests to prioritize actions?
Monitor agent responses to provide the best customer experience?
Swiftly and effectively create and share impactful reports with your team?
Unify feedback channels
Build a 360º view of feedback from surveys, reviews, contact center chats and calls, and support tickets. With all your insights in one platform, you can make informed decisions that consider all aspects of your business.
Pinpoint recurring issues
Uncover issues that keep surfacing and sort them using Keatext’s ability to group issues of the same nature. Prioritize efforts and find out exactly what to improve in your agent responses.
Work faster with AI automation
Enrich your data with relevant business categories, adding new dimensions to your insights that can be used in your analysis. Accelerate decision making with focused reports and dashboards that directly address specific questions.
Cut down on resolution times
Do your agents spend a lot of time resolving tickets?
Know exactly the top customer issues and build templates of canned answers to prioritize the efforts of your agents and resolve tickets faster.
Route tickets faster and more accurately
Do you spend a lot of time routing tickets to the right agents?
Automatically identify the topics, context, and summary of each ticket and route it to the right department, all without having to read any tickets yourself.
Effectively train new agents
Do you need a more effective method to train new agents?
Provide agents in training with real customer-agent exchanges that generated high customer satisfaction scores, without leaving them lacking the resources they need to perform best.
See more with a demo
