Identify and prioritize top customer issues from your support tickets in Zendesk.
Connect to Zendesk from Keatext’s Sources page by entering your Zendesk subdomain and authenticating Keatext.
Select the start date and other metadata for the ticket comments you want to ingest in Keatext on an ongoing basis.
Ticket comments are pushed from Zendesk to Keatext automatically for industry-agnostic text analysis.
Instantly process new support ticket comments in Zendesk and uncover themes, intent, sentiment, and context to strengthen your analysis and prioritize issues.
Get AI-based recommendations to improve customer satisfaction by leveraging CSAT and NPS data to predict impact. Keatext’s SWOT quadrant provides an easy visualization of top issues.
Build, customize, and share Keatext’s interactive dashboards. Dive down into the customer verbatims behind Keatext’s support ticket analysis to better understand customer pain points.
Keatext is a certified app on the Zendesk marketplace, making it a secure and reliable solution for your support ticket analysis.
Keatext is hosted in the cloud and connects directly to Zendesk through an API, without using third party tools.
Keatext's help docs and customer support to make your integration setup as smooth as possible.
Book a demo with our team to explore the Keatext-Zendesk
integration for support ticket analysis.
