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Blog

Read our product updates, thought leadership, learning modules, and more.
millennial market

Using AI to reach the elusive millennial market

Through text analytics platforms like Keatext, brands can better understand customer feedback and tap into the millennial market.

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retail experiences

Retail experiences of the future depend on data

Retailers are using machine learning to connect with customers, manage customer feedback, and create better retail experiences.

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customer feedback strategy

How businesses can focus their efforts to drive customer feedback

Brands can stand out among the competition with a well thought out customer feedback strategy from start to finish.

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We conquered our first Collision conference

Keatext founder Narjès Boufaden gave a keynote about Keatext’s powerful NLP and sentiment analysis at the Collision Conference in Toronto.

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customer review analysis

How data analysis of customer reviews could have helped WOW Air avoid a shut-down

WOW Air’s shutdown could have been avoided if the company had leveraged customer review analysis with an AI platform like Keatext.

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hospitality feedback

How Breckenridge Grand Vacations improved their customer experience with text analytics

Breckenridge Grand Vacations used Keatext’s sentiment analysis to gain valuable insights from hospitality feedback and improve experiences.

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Why Keatext?

With Keatext, you can unify all your feedback sources and get a complete understanding of issues, no matter where they’re coming from. Insights from one channel can even reveal further customer experience insights on another channel. Insights from one channel can even reveal further customer experience insights on another channel.

Dashboards Made for You

Get insights instantly with AI-generated reports that identify blind spots, themes, and customer sentiment, all powered by strong analysis of feedback from all your channels like surveys, reviews, and support tickets.
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Drivers & Recommendations

Our platform identifies the key drivers of customer satisfaction by centralizing feedback from surveys, reviews, and support tickets into a single analytical engine. By leveraging AI-based recommendations, the system automatically surfaces critical blind spots and emerging themes, transforming raw sentiment into actionable strategic priorities.
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Integrations

Integrate Keatext with your survey platform, contact center, and other feedback tools to easily import data for analysis.
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Experience Keatext with Us

A demo is the best way to experience Keatext and learn more about how our platform can address your analysis and reporting needs.

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