Keatext to spur growth of its AI-driven feedback interpretation tool with new round of funding

MONTREAL — April 17, 2018 — Keatext, a pioneer in AI solutions for business applications since 2010, announced today that it has secured funding of $1.72 million Canadian dollars to support the company’s commercial expansion. This new infusion of funds brings Keatext’s financing to a total of CA$3.32 million since the commercial launch of its platform two years ago. Keatext received the funding extension from an investor group led by Anges Québec Capital, with Canadian funds Desjardins Capital, BDC Capital (Business Development Bank of Canada) and Real Ventures, who join existing investor 500 Startups.

Keatext’s platform is trusted by companies and organizations to interpret the naturally expressed opinions of clients, both solicited — such as open survey questions — and unsolicited, including online reviews and social media posts. This information helps them maximize responsiveness by revealing customer- and employee-satisfaction blind spots and uncovering new understanding, as well as confirming hypotheses.

“This funding comes at a time when we are expanding our client base, and it will help us to gain visibility on a wider scale quickly, as well as consolidate our technological edge,” said Keatext founder and CEO Narjès Boufaden. “Internet and intranet communication allows organizations to hold ongoing conversations with the people they serve. This gives them access to an enormous amount of potentially valuable information. Natural language understanding and deep learning are the keys to tapping into this information and revealing how to better serve their audiences.”

Prior to founding Keatext in 2010, Boufaden completed her Ph.D. program under the supervision of Guy Lapalme and Yoshua Bengio, widely considered a founding father of deep learning. She was one of few researchers to recognize natural language understanding applied to conversational text as a field with promising real-world applications. After five years in the professional services industry, Keatext launched its cloud-based AI text-analytics solution in 2015 to help organizations improve the experience of the people they serve.

About Keatext
Keatext’s proven, cloud-based platform provides instant, unbiased interpretation of customer and employee feedback, thanks to the power of AI. Not limited by language, sensitive to context, Keatext maximizes your responsiveness. Keatext was founded in 2010 by Narjès Boufaden, a pioneer in applying Machine Learning for Natural Language Processing (NLP) of conversational text. Visit for more information.

Keatext Contact
Line Atallah
Vice President, Marketing