Keatext at Customer Connect Expo
Unify, Analyze, Act: Smarter Contact Center Operations
Leverage your contact center data for stronger customer experiences. Keatext is your technology solution to accelerate the transformation from cost center to revenue driver.
Reveal blind spots and optimize your support operations
Keatext is an AI text analytics platform that enables you to understand the reasons behind customer issues to prioritize actions, monitor agent responses to provide the best customer experience, and swiftly create and share impactful reports with your team to increase responsiveness.
1. Unify
Centralize customer feedback insights like call transcripts, support tickets, post-call NPS surveys, and chats in a single platform for unified analysis.
2. Analyze
By analyzing customer-agent interactions along with post-call NPS surveys, you can identify blind spots and pinpoint the exact moments in conversations that impact customer satisfaction.
3. Act
Keatext gives you insight into trends, key drivers, and recurring issues so you can improve customer satisfaction and agent performance in your contact center.
Resources to learn more
Solution deck
Download our solution deck for support ticket analysis and contact center operations to learn more about Keatext.
Omnichannel analytics
Blind spots in your contact center and post-call NPS surveys? Omnichannel analytics comes to the rescue in this whitepaper.
Case study - COOLA
COOLA boosts CSAT scores by 5 points and website converstion rates by 40% with Keatext’s Zendesk integration.
Learn more about Keatext
Keatext’s user-friendly, AI-powered platform empowers you to identify trends and key issues, understand the “why” behind low NPS scores, monitor agent performance, and more. Request more information today to learn about our solution for your business!
