Partnership
QuestionPro Integration for Conversational Analytics
Our two companies leading innovation in the CX space have partnered to support our joint customers with conversational analytics and unified customer insights.
Bring context to your QuestionPro surveys
Are your customer satisfaction scores leaving you scratching your head? Do you struggle to connect the dots between post-call survey feedback and actual customer-agent interactions? You’re not alone. Many CX professionals find it difficult to get a complete picture of the customer journey, especially when dealing with separate data sources like call transcripts and post-call surveys. With Keatext, you can bring context to your surveys and benefit from:
Unified insights
Centralize customer feedback insights from your QuestionPro surveys and your contact center – like call transcripts, tickets, emails, and chats – in a single platform for unified analysis.
Conversational analytics
By analyzing post-call NPS surveys with additional contact center data on customer interactions, you can pinpoint the exact moments in conversations that impact customer satisfaction.
Efficient reporting
Keatext’s cutting-edge text analytics technology empowers you to analyze unstructured text data with greater precision and speed in order to report efficiently on customer satisfaction.
Resources to learn more
About the partnership
Learn about the context behind the partnership, including contact center trends and the need to understand conversations between agents and customers.
Press release
Our press announcement details the business use case for Keatext’s text analytics and QuestionPro’s strong survey platform.
Solution deck
Learn about conversational analytics in this downloadable presentation that outlines the benefits and potential ROI of the partnership.
Learn more about our solution
We’re offering you a free account to unify your contact center and QuestionPro survey insights. You’ll get plug-and-play access to a user-friendly, AI-powered platform that empowers you to identify trends and key issues, understand the “why” behind low NPS scores, monitor agent performance, and more – all thanks to conversational analytics!
