Keatext for Support Tickets
You’re receiving a lot of support tickets and you need to...
- Understand the reasons behind customer issues, questions, and requests to prioritize actions?
- Monitor agent responses to provide the best customer experience?
- Swiftly and effectively create and share impactful reports with your team?
Unify feedback channels
Build a 360º view of feedback from surveys, reviews, contact center chats and calls, and support tickets. With all your insights in one platform, you can make informed decisions that consider all aspects of your business.
Pinpoint recurring issues
Uncover issues that keep surfacing and sort them using Keatext’s ability to group issues of the same nature. Prioritize efforts and find out exactly what to improve in your agent responses.
Work faster with AI automation
Enrich your data with relevant business categories, adding new dimensions to your insights that can be used in your analysis. Accelerate decision making with focused reports and dashboards that directly address specific questions.
Integrate Keatext with your contact center
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COOLA Boosts Customer Satisfaction with Zendesk Integration
Chris Gast
VP Customer Experience
“I spent 20 years in SaaS and have honestly never seen this level of service. If you don’t have a voice of the customer solution influencing every corner of your company, Keatext is a brilliant place to start.”
5.0 point
Increase in CSAT score
5.0 point
Increase in CSAT score
Lenovo Analyzes Global Licensee Feedback for 250+ Products
Song Bai
Senior Product Manager
+250
Products received Automated Reviews
+120K
Comments tracked
How Sampler Reduces Time to Insights by 98%
Alisha Manion
Account Manager
+5,000
Reviews processed in 10 Minutes
98%
Faster time to Insight
Frequently Asked Questions
How is Keatext different from using a general tool like ChatGPT?
While ChatGPT provides basic sentiment analysis, it lacks a dedicated reporting layer and the consistency needed for enterprise-level insights. Keatext is a purpose-built CX solution with 23 years of industry expertise. We offer reproducible results, dedicated dashboards, and automated recommendations that general LLMs cannot provide out of the box.
Which data sources can I connect to the platform?
Keatext is designed to unify all your feedback sources into a single view. You can sync data from surveys, public reviews, and support tickets. We also offer deep integrations with platforms like Zendesk to help you analyze thousands of tickets per month automatically.
How fast can we see actionable insights?
Keatext is a plug-and-play platform. Our AI-generated reports identify blind spots, themes, and customer sentiment instantly, allowing you to move from raw data to business impact without the typical manual analysis delay.
Can Keatext help reduce our churn rate?
Yes. By pinpointing top issues and “at-risk” sentiment across all channels, Keatext allows you to take the most effective path to action. For example, users have seen significant boosts in customer satisfaction (CSAT) scores by addressing the specific themes our AI identifies.
Is the platform suitable for large-scale operations?
Absolutely. Keatext is currently used by over Customer-centric businesses — including global leaders like Intuit, Lenovo, and Hilton — to understand end-to-end customer journeys and improve retention at scale.
Why Keatext?
With Keatext, you can unify all your feedback sources and get a complete understanding of issues, no matter where they’re coming from. Insights from one channel can even reveal further customer experience insights on another channel. Insights from one channel can even reveal further customer experience insights on another channel.
Dashboards Made for You
Drivers & Recommendations
Integrations
Experience Keatext with Us
A demo is the best way to experience Keatext and learn more about how our platform can address your analysis and reporting needs.
