Posts by: Ben Oldham

Keatext’s free trial sandbox allows prospective users to explore the text analytics platform on their own with a preloaded dataset of nearly 3000 reviews

Keatext founder Narjes Boufaden is front and center as a CX leader in bestselling book Customer Experience, discussing the impact of text analytics and customer empathy on executive buy-in to CX initiatives.

Tapping into the Voice of the Employee with text analytics for employee surveys

Automating the customer feedback loop with AI-driven text analytics