In the post-pandemic economy, integrating CX as a discipline is the new battleground for brands – and technology is the best path to victory.
As the COVID-19 pandemic continues to push customer-brand interactions into online spaces, conversational data has emerged as a major competitive advantage.
Keatext’s free trial sandbox allows prospective users to explore the text analytics platform on their own with a preloaded dataset of nearly 3000 reviews.
Keatext founder Narjes Boufaden is front and center as a CX leader in bestselling book Customer Experience, discussing the impact of text analytics and customer empathy on executive buy-in to CX initiatives.
Tapping into the Voice of the Employee with text analytics for employee surveys
Automating the customer feedback loop with AI-driven text analytics