In a changing HR landscape, post-pandemic and with new economic conditions, understanding the voice of employee is crucial for employee well-being and business profitability. Here’s what to consider when developing a VOE program.
Open-ended questions are an important element to build into any survey, but analyzing them can seem daunting. Learn how you can automate the analysis of your open-ended responses and build a survey results report that includes insights from qualitative data.
Starting a new VOC program? Or just looking to improve what you currently have? This post outlines the major activities and considerations involved in effectively implementing a VOC program.
Context matters, and without analyzing correlations between call transcripts and post-call surveys, you are missing out on key insights.
Parcel carrier Intelcom relies on Keatext’s AI-based text analytics and recommendations to lead the digital transformation of their CX.
Understanding your brand reputation through reviews, social media, and user-generated content is essential to your business.
Analysis of NPS scores from customer surveys helps you understand the root causes behind detractors and how to transform them into promoters.
Learn the pros and cons of buy vs. build, how to get executive buy-in, and questions to ask a potential text analytics software provider.