Context matters, and without analyzing correlations between call transcripts and post-call surveys, you are missing out on key insights.
Parcel carrier Intelcom relies on Keatext’s AI-based text analytics and recommendations to lead the digital transformation of their CX.
Understanding your brand reputation through reviews, social media, and user-generated content is essential to your business.
Your NPS score is an essential KPI – and NPS analysis gets you the root causes behind customer scores at each stage of the buying journey.
Learn the pros and cons of buy vs. build, how to get executive buy-in, and questions to ask a potential text analytics software provider.
Learn the role of reviews, surveys, and support tickets in customer journey mapping and the insights you can gain from sentiment analysis.
Topics, intent, emotion, root causes, and sentiment score are some of the most powerful insights businesses can gain from sentiment analysis.
Keatext founder and CEO Narjes Boufaden talks about how the customer journey is the single source of truth to improve your business.