Posts by: Ben Oldham

As the COVID-19 pandemic continues to push customer-brand interactions into online spaces, conversational data has emerged as a major competitive advantage.

Keatext’s free trial sandbox allows prospective users to explore the text analytics platform on their own with a preloaded dataset of nearly 3000 reviews.

Keatext founder Narjes Boufaden is front and center as a CX leader in bestselling book Customer Experience, discussing the impact of text analytics and customer empathy on executive buy-in to CX initiatives.

Tapping into the Voice of the Employee with text analytics for employee surveys

Automating the customer feedback loop with AI-driven text analytics