Expand your survey horizons with better qualitative data, customer sentiment, and text analysis, all powered by Keatext’s Surveymonkey integration.
How personal computer giant Lenovo uses Keatext to maintain a strong standard of product quality across multiple licensees
Understanding the challenges of customer sentiment analysis and how brands can turn it into a competitive advantage
How skincare company COOLA leveraged Keatext’s Zendesk integration to improve customer experience during the busiest time of the year
In order to provide a truly engaging employee experience, organizations need to actively gauge employee sentiment.
From conversational surveys to sentiment analysis, new VoC methodology gives brands key insights into their online CX.
In the post-pandemic economy, integrating CX as a discipline is the new battleground for brands – and technology is the best path to victory.
As the COVID-19 pandemic continues to push customer-brand interactions into online spaces, conversational data has emerged as a major competitive advantage.