How skincare company COOLA leveraged Keatext’s Zendesk integration to improve customer experience during the busiest time of the year
In order to provide a truly engaging employee experience, organizations need to actively gauge employee sentiment.
From conversational surveys to sentiment analysis, new VoC methodology gives brands key insights into their online CX.
In the post-pandemic economy, integrating CX as a discipline is the new battleground for brands – and technology is the best path to victory.
As the COVID-19 pandemic continues to push customer-brand interactions into online spaces, conversational data has emerged as a major competitive advantage.
Keatext’s free trial sandbox allows prospective users to explore the text analytics platform on their own with a preloaded dataset of nearly 3000 reviews.
Keatext founder Narjes Boufaden is front and center as a CX leader in bestselling book Customer Experience, discussing the impact of text analytics and customer empathy on executive buy-in to CX initiatives.
Tapping into the Voice of the Employee with text analytics for employee surveys