Posts by: Joanne Latimer

With employee feedback analysis, companies can better understand what impacts the employee experience and what causes disengagement.

Customer disengagement can be mitigated through customer feedback analysis with AI text and sentiment analysis platforms like Keatext.

Customer experience pioneer Jeanne Bliss talks about the value of a CCXP certification for a career in customer experience.

Implementing a strong VOC program with AI is essential to improving your business operations and staying competitive.

New digital customer experiences require powerful feedback and sentiment analysis to manage customer expectations.