Posts by: Marci O'Connor

When it comes to brand reputation management, collecting customer data and conducting sentiment analysis provides valuable insight to act on.

Survey platform CustomerCount leverages Keatext’s AI sentiment analysis capabilities to improve customer feedback analysis.

Keatext founder Narjès Boufaden gave a keynote about Keatext’s powerful NLP and sentiment analysis at the Collision Conference in Toronto.

Brands can better understand the hospitality customer and improved their experience with AI-powered CX sentiment analysis.