How you can translate the value of sentiment analysis across teams, departments, and executive functions.
How brands are leveraging new technology to transform customer experience and increase foot traffic.
As fake reviews grow and thrive, being able to spot suspicious patterns across multiple channels is a must-have.
It has become more than necessary to decipher consumers’ wants and needs in order to continuously come up with the creative perks and benefits that will keep them around.
A CX strategy that incorporates text analytics lets companies recognize previously unknown data-gathering opportunities and transform their guests’ comments and insights into loyalty-building experiences with their brand.