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Zendesk spotlight: Categorizing tickets based on content

At Keatext, we’re always listening to your needs, and we’ve heard that understanding categories and detecting new issues in Zendesk can be a challenge. Here’s how Keatext addresses this pain point.

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2024 Year in review: Perspectives on genAI from CX professionals

For our 2024 year in review, we’re doing something a little different. Before we look forward to the future, we wanted to first look back at the conversations we had with CX professionals this year. Their experiences with genAI are eye opening.

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Keatext and QuestionPro Introduce Conversational Analytics

Keatext and QuestionPro, two companies leading innovation in the CX space, are announcing a new partnership that supports joint customers with conversational analytics and unified contact center insights.

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How Product Operations is Evolving to Drive Business Decisions

Product-led growth is changing how businesses make use of customer insights, and the role of the product team is evolving rapidly. Equip your product operations team with the tools they need to manage these new responsibilities.

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Understanding the Impact of Member Experience on Credit Union Growth

At the intersection of finance, customer experience, cybersecurity, and economic circumstances, credit unions have a lot on their plate. The challenge that credit unions face today is not the organizational buy-in, but the technology needed to set a member-focused strategy in motion.

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Transforming Customer Insights with Alchemer Integration

Keatext supports a large company in the logistics industry that uses Alchemer for surveys. When they found Alchemer’s reporting functionality to be subpar, they leveraged Keatext’s integration and dashboards to get the results they needed.

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