Fireside Chat: Keatext and Sampler on the Impact of COVID-19 on Customer Experience

Join Narjès Boufaden, CEO of Keatext and Marie Chevrier, CEO of Sampler in a discussion of how the COVID-19 pandemic has impacted customer experience for brands around the world.

In this fireside chat, you'll hear from two perspectives how brands must shift from offline to online and use technology to ensure a seamless customer experience.

Narjès Boufaden

CEO at Keatext

Narjès Boufaden, Ph.D Is an expert in Machine Learning and Natural Language Understanding to automate the process of analyzing human conversations to improve customer satisfaction and loyalty. Dr. Boufaden is an official member of the Forbes Technology Council, a mentor for AI startups, and a thought leader in the customer experience space.

Marie Chevrier

CEO at Sampler

Marie Chevrier Schwartz is the Founder and CEO of Sampler, the leader in direct- to-consumer sampling. Marie merged her passion for marketing and technology and founded Sampler with a vision to transform the way consumer packaged good companies distribute product samples. Marie volunteers as a mentor at DMZ, NEXT 36 and Startup Boost and was recently named one of the 50 most influential Torontonians of 2020.