Focus Recommendations

Keatext provides AI-based recommendations for improvements with the most impact on customer satisfaction scores like NPS and CSAT.

Complete coverage of your customer journey

COOLA Boosts Customer Satisfaction with Zendesk Integration

Chris Gast

VP Customer Experience

“I spent 20 years in SaaS and have honestly never seen this level of service. If you don’t have a voice of the customer solution influencing every corner of your company, Keatext is a brilliant place to start.”

5.0 point

Increase in CSAT score

5.0 point

Increase in CSAT score

Lenovo Analyzes Global Licensee Feedback for 250+ Products

Song Bai

Senior Product Manager

“Before Keatext, getting insights about licensee performance involved a lot of manual work. Keatext’s AI definitely has been an intelligent tool in helping us improve our product quality.”

+250

Products received Automated Reviews

+120K

Comments tracked

How Sampler Reduces Time to Insights by 98%

Alisha Manion

Account Manager

“Even reading through a few hundred ratings and reviews to see what jumps out and what some of the themes are takes a lot of time that we don’t have. Instead of 8 hours, it takes me 10 minutes using Keatext.”

+5,000

Reviews processed in 10 Minutes

98%

Faster time to Insight

Frequently Asked Questions

How is Keatext different from using a general tool like ChatGPT?

While ChatGPT provides basic sentiment analysis, it lacks a dedicated reporting layer and the consistency needed for enterprise-level insights. Keatext is a purpose-built CX solution with 23 years of industry expertise. We offer reproducible results, dedicated dashboards, and automated recommendations that general LLMs cannot provide out of the box.

Which data sources can I connect to the platform?

Keatext is designed to unify all your feedback sources into a single view. You can sync data from surveys, public reviews, and support tickets. We also offer deep integrations with platforms like Zendesk to help you analyze thousands of tickets per month automatically.

How fast can we see actionable insights?

Keatext is a plug-and-play platform. Our AI-generated reports identify blind spots, themes, and customer sentiment instantly, allowing you to move from raw data to business impact without the typical manual analysis delay.

Can Keatext help reduce our churn rate?

Yes. By pinpointing top issues and “at-risk” sentiment across all channels, Keatext allows you to take the most effective path to action. For example, users have seen significant boosts in customer satisfaction (CSAT) scores by addressing the specific themes our AI identifies.

Is the platform suitable for large-scale operations?

Absolutely. Keatext is currently used by over Customer-centric businesses — including global leaders like Intuit, Lenovo, and Hilton — to understand end-to-end customer journeys and improve retention at scale.

Why Keatext?

With Keatext, you can unify all your feedback sources and get a complete understanding of issues, no matter where they’re coming from. Insights from one channel can even reveal further customer experience insights on another channel. Insights from one channel can even reveal further customer experience insights on another channel.

Dashboards Made for You

Get insights instantly with AI-generated reports that identify blind spots, themes, and customer sentiment, all powered by strong analysis of feedback from all your channels like surveys, reviews, and support tickets.

Drivers & Recommendations

Our platform identifies the key drivers of customer satisfaction by centralizing feedback from surveys, reviews, and support tickets into a single analytical engine. By leveraging AI-based recommendations, the system automatically surfaces critical blind spots and emerging themes, transforming raw sentiment into actionable strategic priorities.

Integrations

Integrate Keatext with your survey platform, contact center, and other feedback tools to easily import data for analysis.

Experience Keatext with Us

A demo is the best way to experience Keatext and learn more about how our platform can address your analysis and reporting needs.