Platform
Focus Recommendations
Keatext provides AI-based recommendations for improvements with the most impact on customer satisfaction scores like NPS and CSAT.
Prioritize improvements with the most impact
Get AI-based recommendations for what to improve in your customer experience with the most impact on satisfaction metrics like ratings, NPS, and CSAT.
Recommendations are based on impact – not just frequency – to help you prioritize what to do first.
Contextualize LLMs with Keatext's analysis
Insights from Keatext are used as a knowledge base that help LLMs to understand the specifics of your business and produce more accurate results.
By combining the strongest elements of AI text analytics and LLMs, Keatext brings a new level of personalization to your customer feedback analysis.
Understand the context of your recommendations
Dive into each recommendation to see what customers are saying, in their own words.
Validate the pain points in your customer journey that cause dissatisfaction and leverage Keatext’s recommendations to take action to improve this area of your customer experience.
Explore Focus Recommendations
See more of Focus Recommendations with a product demo. Our team of experts is available at your convenience! After your demo you’ll get a free, 2-week proof of concept to explore Keatext with your own data.
