Platform

Our Platform

Keatext isn’t just any text analytics platform. It’s designed to take all of the manual work out of your hands – from analyzing feedback to crafting effective solutions to customer issues.

Zero in on where you need to focus first

Monitor the strengths and weaknesses of your customer journey

Easily assess what contributes to and what detracts from customer satisfaction with Keatext’s quadrant chart. Clearly see which areas to focus on first when making improvements.

Align your efforts with a measurable impact on your KPIs

Count on Keatext’s AI-powered recommendations to pinpoint exactly what you need to address to make the greatest difference on customer satisfaction scores such as NPS or CSAT.

Create multiple dashboards for a fast and flexible way to visualize insights

It’s a breeze to build your own dashboards with Keatext’s widgets such as a heatmap, time series, pie chart, and pivot table. Share your dashboard and its filters with a quick link.

Stronger insights meet instant reporting

What if you never had to start a report from scratch again?

Instantly generate a ready-to-share report on your customer journey with top action items and recommendations expressed in natural language by GPT. You don’t have to write a thing – that’s the power of AI.

Get actionable customer intent signals and sentiment insights

Go beyond positive and negative sentiment and uncover the questions and suggestions that customers are bringing up throughout the buying journey, without guessing what they want.

Track how your data is changing over time and identify anomalies

Pinpoint trends both big and small as soon as they emerge with Keatext’s powerful trend detection. Clearly monitor the changes in your data with the confidence that you’ll be able to respond quickly.

Complete coverage of your customer journey

Segment insights with strong filtering abilities

Apply global filters to your dashboard for better control over your analysis. Even better, share dashboards with filter views applied to ensure everyone sees the right insights.

Get customer insights from across your entire buying journey

Analyze your customer reviews, NPS surveys, and contact center tickets in one platform without missing how customers feel at each stage of their experience.

Unify insights from customer conversations in multiple languages

Upload data in 50+ languages that can be translated into English without excluding customer segments that are more challenging to analyze.

What do you need to analyze?

Reviews

Surveys

Tickets

Is your answer “all of the above”? With Keatext, you can unify all your feedback sources and get a complete understanding of issues, no matter where they’re coming from. Insights from one channel can even reveal further customer experience insights on another channel.

Integrate seamlessly with 400+ platforms

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See more with a demo

Explore more of Keatext’s platform with a product demo. Our team of experts is available at your convenience! After your demo you’ll get a free, 2-week proof of concept to explore Keatext with your own customer or employee feedback data.