Platform
Our Platform
Keatext isn’t just any text analytics platform. It’s designed to take all of the manual work out of your hands – from analyzing feedback to crafting effective solutions to customer issues.
Zero in on where you need to focus first
Monitor the strengths and weaknesses of your customer journey
Easily assess what contributes to and what detracts from customer satisfaction with Keatext’s quadrant chart. Clearly see which areas to focus on first when making improvements.
Align your efforts with a measurable impact on your KPIs
Count on Keatext’s AI-powered recommendations to pinpoint exactly what you need to address to make the greatest difference on customer satisfaction scores such as NPS or CSAT.
Create multiple dashboards for a fast and flexible way to visualize insights
It’s a breeze to build your own dashboards with Keatext’s widgets such as a heatmap, time series, pie chart, and pivot table. Share your dashboard and its filters with a quick link.
Stronger insights meet instant reporting
What if you never had to start a report from scratch again?
Instantly generate a ready-to-share report on your customer journey with top action items and recommendations expressed in natural language by GPT. You don’t have to write a thing – that’s the power of AI.
Get actionable customer intent signals and sentiment insights
Go beyond positive and negative sentiment and uncover the questions and suggestions that customers are bringing up throughout the buying journey, without guessing what they want.
Track how your data is changing over time and identify anomalies
Pinpoint trends both big and small as soon as they emerge with Keatext’s powerful trend detection. Clearly monitor the changes in your data with the confidence that you’ll be able to respond quickly.
Complete coverage of your customer journey
Segment insights with strong filtering abilities
Apply global filters to your dashboard for better control over your analysis. Even better, share dashboards with filter views applied to ensure everyone sees the right insights.
Get customer insights from across your entire buying journey
Analyze your customer reviews, NPS surveys, and contact center tickets in one platform without missing how customers feel at each stage of their experience.
Unify insights from customer conversations in multiple languages
Upload data in 50+ languages that can be translated into English without excluding customer segments that are more challenging to analyze.
What do you need to analyze?
Is your answer “all of the above”? With Keatext, you can unify all your feedback sources and get a complete understanding of issues, no matter where they’re coming from. Insights from one channel can even reveal further customer experience insights on another channel.
See more with a demo
Explore more of Keatext’s platform with a product demo. Our team of experts is available at your convenience! After your demo you’ll get a free, 2-week proof of concept to explore Keatext with your own customer or employee feedback data.
