Transform your CX with our managed services.

We’re all about helping you create actionable CX that goes beyond. Check out what our data analysts, NLP specialists, and AI experts can do.

Our AI for CX gurus are here to help.

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    CX analysis on demand

    No in-house analysts to mine consumer insights from all the feedback you get? We hear you.

    Our team of information scientists has 20+ years of experience in text analytics management and plenty of platform knowledge. So you can quickly and easily kick off a CX program (and work it!) while staying agile and keeping your data private.

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    Chatbot IQ improvement

    Invested in a chatbot but not seeing ROI? We’re on that.

    Our NLP team has 20+ years of experience developing NLP models that understand the meaning of human language. So your response rate goes way up.

    And, with a better understanding of customer queries, fewer questions will be sent to your agents. So customers get faster responses (which ups e-commerce sales - a good thing).

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    NLP expertise

    Want your own AI in-house but missing the NLP for CX expertise, team, or tools? We get it.

    Accelerate the development of your AI initiatives with our 20+ years in AI, full team of AI engineers and annotators, and proprietary NLP annotation software.

    As your AI consultant, we'll enable you to mitigate risks associated with projects while improving the knowledge of your in-house team and keeping expertise within your company.

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SERVICES

Our managed services, at a glance.

CX analysis on demand


  • Data preparation for automatic processing with Keatext

  • Platform operation and monthly reporting by our information scientists

  • Competitor benchmarking with publicly available data

Chatbot IQ improvement


  • Chatbot data preparation for automatic processing with Keatext

  • Report and analysis of chatbot answer errors using Keatext

  • Model training to improve response rate

NLP expertise


  • Dataset annotation with assistance from our annotators

  • Access to SAPIENS, our text annotation tool for NLP tasks

  • NLP expertise to support your in-house AI team with their CX initiatives

Ready to transform your CX with Keatext's services?