Transform your CX with our services

From analysts to information scientists and developers - paired with a deep understanding of the text analytics platform we built - our team has the expertise to help you with your CX initiatives.

Work with our experts in AI for CX

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    CX analysis on demand

    No in-house analysts to gain customer insights from all the feedback you're collecting? No problem. Our team of information scientists has 20+ years of experience in text analytics management and plenty of knowledge about the power of our platform.

    Quickly kick off CX programs with the ability to analyze customer feedback as it comes. We enable you to stay agile without the cost of a full-time data analyst, and keep data within your company without going through an agency.

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    Chatbot IQ improvement

    Invested in a chatbot solution but having trouble getting ROI? Our NLP team brings 20+ years of experience developing NLP models that are capable of understanding the meaning of human language to help you increase your chatbot response rate.

    With a better understanding of customer queries, less questions will be sent to your agents and customers will get faster responses - increasing ecommerce sales and improving the ROI of your chatbot.

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    NLP expertise

    Building your own AI technology in-house but missing the NLP for CX expertise, team, or tools? Accelerate the development of your AI initiatives with our 20+ years in AI, full team of AI engineers and annotators, and proprietary NLP annotation software.

    As your AI consultant, we'll enable you to mitigate risks associated with AI projects, all while improving the knowledge of your in-house team and keeping expertise within your company.

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SERVICES

What's included in our services

CX analysis on demand


  • Data preparation for automatic processing with Keatext

  • Platform operation and monthly reporting by our information scientists

  • Competitor benchmarking with publicly available data

Chatbot IQ improvement


  • Chatbot data preparation for automatic processing with Keatext

  • Report and analysis of chatbot answer errors using Keatext

  • Model training to improve response rate

NLP expertise


  • Dataset annotation with assistance from our annotators

  • Access to SAPIENS, our text annotation tool for NLP tasks

  • NLP expertise to support your in-house AI team with their CX initiatives

Ready to transform your CX with Keatext's services?