Managed services

We provide you with actionable insights to help you create successful CX strategies that go beyond. Check out what our data analysts, NLP specialists, and AI experts can do.

Our AI for CX experts are here to help.

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    CX analysis on demand

    No in-house analysts to mine consumer insights from all the feedback you get? We hear you.

    Our team of information scientists has 20+ years of experience in text analytics management and plenty of platform knowledge. So you can quickly and easily kick off a CX program (and work it!) while staying agile and keeping your data private.

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    Chatbot IQ improvement

    Have you invested in a chatbot but aren't seeing enough return on investment? We'll take care of it.

    Our NLP team has over 20 years of experience developing NLP models that understand natural language.

    With a better understanding of customer requests, fewer questions will be sent to your agents. Customers get answers faster, increasing online sales.

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    NLP expertise

    Want to develop your own AI in-house but lack the expertise, the team, or the NLP tools for CX? We'll design it.

    Accelerate the development of your AI initiatives with our 20+ years of AI experience, full team of AI engineers and annotators, and proprietary NLP annotation software.

    As an AI consultant, we enable you to mitigate project risk while enhancing the knowledge of your internal team and maintaining expertise within your organization.

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Our managed services, at a glance.

CX analysis on demand


  • Data preparation for automatic processing with Keatext

  • Platform operation and monthly reporting by our information scientists

  • Competitor benchmarking with publicly available data

Chatbot IQ improvement


  • Chatbot data preparation for automatic processing with Keatext

  • Report and analysis of chatbot answer errors using Keatext

  • Model training to improve response rate

NLP expertise


  • Dataset annotation with assistance from our annotators

  • Access to SAPIENS, our text annotation tool for NLP tasks

  • NLP expertise to support your in-house AI team with their CX initiatives

Ready to transform your CX with Keatext's services?