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Read our product updates, thought leadership, learning modules, and more.
rebuilding company culture

Rebuilding Company Culture with Text Analytics

The integration of text analytics in the feedback loop for HR is how companies can thrive in the new world of work and build a resilient and engaged workforce.

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voice of employee

Voice of Employee for the Modern HR Leader

In a changing HR landscape, post-pandemic and with new economic conditions, understanding the voice of employee is crucial for employee well-being and business profitability. Here’s what to consider when developing a VOE program.

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open ended survey analysis

How to Conduct Open-Ended Survey Analysis

Open-ended questions are an important element to build into any survey, but analyzing them can seem daunting. Learn how you can automate the analysis of your open-ended responses and build a survey results report that includes insights from qualitative data.

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voice of customer

Considerations for Your Voice of Customer Program

Starting a new VOC program? Or just looking to improve what you currently have? This post outlines the major activities and considerations involved in effectively implementing a VOC program.

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How Could GPT Impact Customer Feedback Management?

Customer experience goes far beyond the process of understanding what the customer says. How could technologies like GPT help to close the loop with the customer and contribute to feedback management processes?

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How to Illuminate Blind Spots at Your Contact Center

Context matters, and without analyzing correlations between call transcripts and post-call surveys, you are missing out on key insights.

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G2 Reviews

Why Keatext?

With Keatext, you can unify all your feedback sources and get a complete understanding of issues, no matter where they’re coming from. Insights from one channel can even reveal further customer experience insights on another channel. Insights from one channel can even reveal further customer experience insights on another channel.

Dashboards Made for You

Get insights instantly with AI-generated reports that identify blind spots, themes, and customer sentiment, all powered by strong analysis of feedback from all your channels like surveys, reviews, and support tickets.
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Analytics Chart

Drivers & Recommendations

Our platform identifies the key drivers of customer satisfaction by centralizing feedback from surveys, reviews, and support tickets into a single analytical engine. By leveraging AI-based recommendations, the system automatically surfaces critical blind spots and emerging themes, transforming raw sentiment into actionable strategic priorities.
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Integrations

Integrate Keatext with your survey platform, contact center, and other feedback tools to easily import data for analysis.
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Experience Keatext with Us

A demo is the best way to experience Keatext and learn more about how our platform can address your analysis and reporting needs.

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