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Read our product updates, thought leadership, learning modules, and more.

customer journey emotion

How to Map Emotion in Your 360 Customer Journey

Learn the role of reviews, surveys, and support tickets in customer journey mapping and the insights you can gain from sentiment analysis.

top 5 sentiment analysis insights

Sentiment Analysis: Top 5 Insights with the Most Impact

Topics, intent, emotion, root causes, and sentiment score are some of the most powerful insights businesses can gain from sentiment analysis.

Why the Customer Journey Is the #1 Source of Truth [Podcast]

Keatext founder and CEO Narjes Boufaden talks about how the customer journey is the single source of truth to improve your business.

review analysis

How Review Data Is Changing Retail [2022 Report]

Review data is the most valuable opportunity for retail brands, and review analysis is the new must-have to stay competitive.

what is predictive analytics

Predictive Analytics: The Future of Customer Experience

Predictive analytics is the new competitive edge if you want to not only monitor and improve but direct and guide customer experiences.

How Aspire Improved Efficiency by 600% [Case Study]

Leadership consulting firm Aspire uses Keatext to gain a more complete, data-driven picture of its clients through qualitative data analysis

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