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Read our product updates, thought leadership, learning modules, and more.
intelcom case study

Intelcom Successfully Builds a Data-Driven Approach to Customer Satisfaction with Keatext

Parcel carrier Intelcom relies on Keatext’s AI-based text analytics and recommendations to lead the digital transformation of their CX.

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what is brand reputation management

Brand Reputation: Manage Reviews and User-Generated Content

Understanding your brand reputation through reviews, social media, and user-generated content is essential to your business.

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net promoter score

What is Net Promoter Score (NPS) Analysis?

Analysis of NPS scores from customer surveys helps you understand the root causes behind detractors and how to transform them into promoters.

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buy vs build text analytics

Build or Buy Text Analytics? 3 Things to Know Before You Start

Learn the pros and cons of buy vs. build, how to get executive buy-in, and questions to ask a potential text analytics software provider.

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customer journey emotion

How to Map Emotion in Your 360 Customer Journey

Learn the role of reviews, surveys, and support tickets in customer journey mapping and the insights you can gain from sentiment analysis.

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top 5 sentiment analysis insights

Sentiment Analysis: Top 5 Insights with the Most Impact

Topics, intent, emotion, root causes, and sentiment score are some of the most powerful insights businesses can gain from sentiment analysis.

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G2 Reviews

Why Keatext?

With Keatext, you can unify all your feedback sources and get a complete understanding of issues, no matter where they’re coming from. Insights from one channel can even reveal further customer experience insights on another channel. Insights from one channel can even reveal further customer experience insights on another channel.

Dashboards Made for You

Get insights instantly with AI-generated reports that identify blind spots, themes, and customer sentiment, all powered by strong analysis of feedback from all your channels like surveys, reviews, and support tickets.
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Analytics Chart

Drivers & Recommendations

Our platform identifies the key drivers of customer satisfaction by centralizing feedback from surveys, reviews, and support tickets into a single analytical engine. By leveraging AI-based recommendations, the system automatically surfaces critical blind spots and emerging themes, transforming raw sentiment into actionable strategic priorities.
Explore Drivers & recommendations

Integrations

Integrate Keatext with your survey platform, contact center, and other feedback tools to easily import data for analysis.
Explore Integrations

Experience Keatext with Us

A demo is the best way to experience Keatext and learn more about how our platform can address your analysis and reporting needs.

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