Get instant clarity on large volumes of unstructured customer feedback

Keatext will help you cultivate meaningful relationships with your customers by providing you with instant clarity on what they care about most, and by increasing your ability to respond rapidly to their needs.

Platform

AI-powered text analytics platform for feedback interpretation

Keatext synthesizes in seconds large volumes of unstructured feedback data from multiple channels (such as open-survey questions, online reviews, chat logs and social media posts) to produce actionable insights delivered on one comprehensive custom dashboard.

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Opinion and sentiment analysis

Obtain accurate analysis and the instant categorization of customer feedback into Praise, Problems, Suggestions and Questions.

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Trend detection

Be alerted to positive or negative trends and unusual feedback data automatically identified by the platform.

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Progress tracking

Monitor the evolution of your customers’ opinions and the results of the actions you’ve taken thanks to the platform’s ability to host your data and track progress over time.

Meet our customer-focused clients

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Turn your customer feedback data into insights and revenue

  1. Catch unexpected issues as they emerge

    Keatext uses deep learning to synthesize in seconds large volumes of feedback data, helping you eliminate blind spots when seeking to understand the needs of your customers. It analyzes, clusters, correlates and tracks autonomously, so you can respond quickly to situations that require immediate attention.

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  2. Get a bird’s-eye view of your customers’ comments

    See all your unstructured feedback data in one place and analyze it all at the same time. Whether it’s from your website, call centers, stores, mobile app, social media or online review sites, you’ll be able to compare and contrast the results across every channel. Easily export your analysis in full for further exploration and advanced visualizations.

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  3. Save time and effort with our ready-to-use platform

    Keatext adapts to any industry without needing algorithm customization, eliminating the requirement for keywords, lexicons and semantic dictionaries. Our platform comes with preloaded learning: From the moment you begin using it, you’re seamlessly tapping into a rich knowledge base that improves with each passing second.

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  4. Leverage customer insights to transform your business

    Keatext will assist you in taking decisions that drive business results. Our high-ROI platform makes unstructured data actionable and provides insights that can lead to improved satisfaction ratings and customer retention, upgraded products and services, and increased sales.

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Want to see Keatext in action?

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