Analyzing negative feedback with AI sentiment analysis tools like Keatext helps brands better understand and respond to detractors.
Through text analytics platforms like Keatext, brands can better understand customer feedback and tap into the millennial market.
Retailers are using machine learning to connect with customers, manage customer feedback, and create better retail experiences.
WOW Air’s shutdown could have been avoided if the company had leveraged customer review analysis with an AI platform like Keatext.
Building a CX strategy that incorporates AI text and sentiment analysis allows hospitality companies to improve guest satisfaction.
Customer disengagement can be mitigated through customer feedback analysis with AI text and sentiment analysis platforms like Keatext.
When it comes to maximizing profits from marketing investment, understanding what drives customer equity cannot be understated.
Customer experience ROI is on every company’s mind, and CX generates revenue and builds loyalty when it emotionally resonates with customers.