Category: Text analytics

Keatext CEO Narjes Boufaden is featured as a CX leader in a new book about the impact of text analytics on executive level customer empathy.

Keatext’s head information scientist talks about bringing together quantitative and qualitative insights to drive customer data analysis.

Customer sentiment analysis helps hotels understand customers and develop the hospitality experience, products, and services they want.

AI-powered text and sentiment analysis tools allow companies to leverage qualitative customer data and feedback for key insights.

Learn about what unstructured data is and how AI platforms like Keatext transform customer feedback into actionable insights.